The key roles of a broker are to help identify and manage risks on your behalf, and to arrange and place appropriate cover.
However, the true value of a broker is never fully appreciated or understood until you have a claim. Many businesses fail following a significant loss usually due to two things inadequate or inappropriate cover prior to the loss and a lack of knowledgeable assistance to deal with an insurance claim.
After a major loss, many people feel as though they are on their own when trying to deal with an insurance company, unless they have a good insurance broker to help them through the process.
From lodging the claim to negotiating settlement, a broker won’t stop working for you until your claim is finalised. Generally, an insurance broker will act as an advocate for their clients. However, some brokers may have an arrangement with an insurance company that changes this relationship.
If this is the case your broker will have told you this when you bought the policy. In these instances, the broker is acting on behalf of the insurance company.
In all other instances an insurance broker is acting on your behalf and should ensure the best possible outcome for you.
This is achieved by:
- Monitoring each claim to minimise disruption and ensure efficient handling of documentation.
- Applying their experience and expertise in successful claim negotiations with Insurers.
- Ensuring their clients are regularly updated on the progress of all claims.
Your broker will maintain close contact with you and your insurer from the time of the reported claim through to settlement.
The process adopted for claims management should include:
- Notification - prompt notification of claims to relevant insurers
- Investigation and Negotiation-Assistance in negotiating with underwriters and third parties
- Settlement - Processing of all due payments.
Contact us to find out exactly what claim service is available to you.